Office Hours

Monday - Friday

7:30 am - 5:00 pm


Saturday - Sunday



Office Phone & Fax

Office Phone: 231-269-4185

Office Fax: 231-269-4461



Acute Walk-ins

Monday - Friday

11:00 - 11:45 am

4:00 - 4:45 pm


24 Hour Care

For non-emergency care outside normal business hours, please call 231-269-4185 and leave a message.  You may also have the NPHC physician-on-call paged by contacting Munson Medical Center at 231-935-5000.


In cases of emergency, please visit the nearest emergency room or call 911.

Care Management


What is Care Management?

Care Management is a team-based service where a care plan is created based upon your individual needs and the recommendations of your healthcare provider(s). It is a way to coordinate healthcare, provide support and create and achieve goals.

Why is it important?

Care Management is important for our patients who have a new diagnosis of a serious health condition, multiple chronic health conditions, recent hospitalizations or recent visit(s) to the emergency department. Working together with you and your healthcare provider(s), our care manager will create an individualized care plan in an effort to:

  • Improve health, restore function and prevent disability
  • Enhance quality of life
  • Achieve health goals
  • Reduce ER visits and hospital admissions
  • Heighten sense of well-being
  • Empower through health education
  • Coordinate care between multiple healthcare providers

What can I expect when I meet with my Care Manager?

Your first visit may last up to 60 minutes. You will be asked many questions to determine your needs and together you will create a plan of care which includes goal setting and determining solutions to barriers you face relating to reaching your health goals. There will be periodic follow-ups ( in person and/or via telephone) with you to review your health goals and level of wellness.

Feel free to bring your spouse or caregiver with you to these appointments



CARE MANAGER: Northern Pines Health Center is pleased to announce the addition of Complex Care Manager, Natalie Harter. Natalie received her Master of Social Work degree from Grand Valley State University in 2003 and is licensed by the State of Michigan as a Clinical Social Worker. Natalie has worked in the clinical social work field for 20 years and has extensive experience relative to chronic illness, substance abuse, head injuries, hospice and home care.