Care Management

Meet our Team:

•       Katie McDonald, LMSW, Care Manager
  • Katie is a Licensed Master Social Worker with over six years of experience in the mental health field. Throughout her career, she has had the privilege of serving individuals and families across the lifespan- from infants and children to adults and older adults.  Passionate about meeting people where they are, Katie is dedicated to supporting the mental and emotional well-being of our clients and community.  Her background includes working with diverse populations and addressing a wide range of needs, always with compassion, dignity, and respect.  Katie looks forward to partnering with patients and their families to provide accessible, holistic care close to home.  Outside of work, Katie enjoys spending time outdoors, being active, and with her family. 

•      April Marsh, RN, Care Manager    
  • April received her Associate Degree in Nursing from Northwestern Michigan College and went on to receive her Bachelor's Degree in Nursing from Capella University.  She brings six years of experience in a long-term care and rehab facility.  She lives in Traverse City with her husband and two dogs, Lilly and Lola.  April enjoys reading, crafting, kayaking, skiing, and to Netflix and chill with her dogs.  
• Dawn, Care Coordinator
• Dana, Care Coordinator
• Karie, Care Coordinator

IMPROVING HEALTH THROUGH MANAGED CARE

What is Care Management?

Care Management is a team-based service where a care plan is created based upon your individual needs and the recommendations of your healthcare provider(s). It is a way to coordinate healthcare, provide support and create and achieve goals.

Why is it important?

Care Management is important for our patients who have a new diagnosis of a serious health condition, multiple chronic health conditions, recent hospitalizations or recent visit(s) to the emergency department. Working together with you and your healthcare provider(s), our care manager will create an individualized care plan in an effort to:

• Improve health, restore function and prevent disability
• Enhance quality of life
• Achieve health goals
• Reduce ER visits and hospital admissions
• Heighten sense of well-being
• Empower through health education
• Coordinate care between multiple healthcare providers

What can I expect when I meet with my Care Manager?

Your first visit may last up to 60 minutes. You will be asked many questions to determine your needs and together you will create a plan of care which includes goal setting and determining solutions to barriers you face relating to reaching your health goals. There will be periodic follow-ups ( in person and/or via telephone) with you to review your health goals and level of wellness.

Feel free to bring your spouse or caregiver with you to these appointments